ILD Corp.
Rebrands US-Based Outsourced Services Division To Reflect True
Multi-Channel
Social Media Contact Center
New
Brand Represents Evolution of Customer Experience in
US Call Centers
PONTE
VEDRA BEACH, FL – May 10, 2012 - ILD Corp., a national
leader in digital back office
and call center solutions, announced that it has rebranded its
outsourced
contact center division. ILD’s U.S.-based contact center will
begin
operating under the new business name Stratus Contact Solutions
effective
immediately. With the adoption of its new brand, Stratus Contact
Solutions has
simultaneously launched their website http://www.stratuscontactsolutions.com/.
The rebrand is the positive outcome of the company’s broadening
footprint of
supporting social media within call center operations, expanding into
new
eCommerce and retail markets and its increasing recognition as an
innovative American
contact center for companies supporting U.S. consumers.
“Stratus
Contact Solutions brand represents our evolution
and direction," said Mike Lewis, Chairman and CEO.
“Our
clients
and employees have already gravitated toward us because of our strong
focus on
customer communications, our cloud-based solutions and social media
experience.
This change is a
logical step in our
succession and as we continue to expand our call center services during
our
next phase of growth and development, so this is an important step to
better
communicate our value proposition.”
Stratus
Contact Solutions’ multilingual contact center
combines high-touch customer care, social media engagement, social
commerce
support, and state-of-the-art cloud-based technology, with an
experienced team
of customer service professionals to support client business needs from
its
offices across the southern United States, and its contact center in
San
Antonio, Texas. Stratus
manages social
media campaigns, both proactive sales campaigns for lead generation,
and reactive
campaigns for reputation management efforts.
“Stratus
has evolved into a full-service American outsourced
service provider with the cutting-edge technology and practical
expertise to
give companies complete contact center solutions their brands need to
boost
customer retention, generate leads, lower costs, and increase
efficiencies,”
said Dennis Stoutenburgh, President and COO.
“Today’s
consumers and buyers demand exceptional service,
whether they’re using their email account or microblogging on Twitter
via a
mobile device,” said the Company’s Vice President of Business
Development, Eric
Sherman. “We
connect with our client’s customers
wherever they are online, from email to text, blogs, Facebook and
Twitter. Our social
media agents understand how to
engage customers in the social media world, provide online customer
service,
and diffuse consumer issues before they turn into a crisis,” added
Sherman.
“In
fact, I’m proud to share that we actually wrote the book
on social media. That experience gives our team unparalleled insight
into how
to transform a contact center into a profit center for our clients,”
shared Sherman.
Sherman’s
book reference is to Social Media Leadership: How to Get Off the Bench
and Into the Game,
authored by Stratus’ Chairman and CEO Mike Lewis, in which he explains
the
social media opportunity in terms any businessperson can understand and
translates his own hard-won experience—from being blindsided by online
customer
dissatisfaction to developing a $100 million service business with the
help of
social media—into a practical guidebook for management.
“We’ve
transitioned to a company with a growing contact center
online and through social media channels to support our clients with
buyers in
America," said Robin Collins, Senior Vice President of Operations.
"Our new identity helps mirror the fact that we’re an innovative and
forward-looking company with a commitment to ensure the success of
every client
we service."
Stratus
Contact solutions provides strategic customer
contact solutions
that range from high-touch customer care to social media strategy
development
and support, rich email and chat applications, interactive voice
response (IVR),
inbound and outbound
call center
services, loyalty programs and social commerce strategies. With the
growing
numbers of clients, employees, and partnerships, Stratus Contact
Solutions will
utilize its scalable, multiplatform contact center, and traditional and
digital
customer service knowledge to generate innovative outsourced contact
center solutions.
About
Stratus Contact Solutions
Stratus Contact Solutions is a leader in digital back office and call
center
solutions. Stratus
offers its clients a
broad range of multi-channel contact center solutions that help service
their client’s
customers and support critical communications.
Stratus’ contact solutions are designed to improve its
client’s cost
structure and provide professional, high-touch, US-based outsourced
services. Stratus
provides these
services in the form of inbound and outbound call center services,
interactive
voice response (IVR), online support, loyalty program management,
social media
strategies and engagement, and lead generation services. For more information visit
www.stratuscontactsolutions.com
or follow @stratussocial on Twitter.
Contact:
Ilona Olayan
904-735-0047
ilona.olayan@emailstratus.com