ILD Corp. Rebrands US-Based Outsourced Services Division To Reflect True Multi-Channel Social Media Contact Center
New Brand Represents Evolution of Customer Experience in US Call Centers
PONTE VEDRA BEACH, FL – May 10, 2012 - ILD Corp., a national leader in digital back office and call center solutions, announced that it has rebranded its outsourced contact center division. ILD’s U.S.-based contact center will begin operating under the new business name Stratus Contact Solutions effective immediately. With the adoption of its new brand, Stratus Contact Solutions has simultaneously launched their website http://www.stratuscontactsolutions.com/. The rebrand is the positive outcome of the company’s broadening footprint of supporting social media within call center operations, expanding into new eCommerce and retail markets and its increasing recognition as an innovative American contact center for companies supporting U.S. consumers.
“Stratus Contact Solutions brand represents our evolution and direction," said Mike Lewis, Chairman and CEO. “Our clients and employees have already gravitated toward us because of our strong focus on customer communications, our cloud-based solutions and social media experience. This change is a logical step in our succession and as we continue to expand our call center services during our next phase of growth and development, so this is an important step to better communicate our value proposition.”
Stratus Contact Solutions’ multilingual contact center combines high-touch customer care, social media engagement, social commerce support, and state-of-the-art cloud-based technology, with an experienced team of customer service professionals to support client business needs from its offices across the southern United States, and its contact center in San Antonio, Texas. Stratus manages social media campaigns, both proactive sales campaigns for lead generation, and reactive campaigns for reputation management efforts.
“Stratus has evolved into a full-service American outsourced service provider with the cutting-edge technology and practical expertise to give companies complete contact center solutions their brands need to boost customer retention, generate leads, lower costs, and increase efficiencies,” said Dennis Stoutenburgh, President and COO.
“Today’s consumers and buyers demand exceptional service, whether they’re using their email account or microblogging on Twitter via a mobile device,” said the Company’s Vice President of Business Development, Eric Sherman. “We connect with our client’s customers wherever they are online, from email to text, blogs, Facebook and Twitter. Our social media agents understand how to engage customers in the social media world, provide online customer service, and diffuse consumer issues before they turn into a crisis,” added Sherman.
“In fact, I’m proud to share that we actually wrote the book on social media. That experience gives our team unparalleled insight into how to transform a contact center into a profit center for our clients,” shared Sherman.
Sherman’s book reference is to Social Media Leadership: How to Get Off the Bench and Into the Game, authored by Stratus’ Chairman and CEO Mike Lewis, in which he explains the social media opportunity in terms any businessperson can understand and translates his own hard-won experience—from being blindsided by online customer dissatisfaction to developing a $100 million service business with the help of social media—into a practical guidebook for management.
“We’ve transitioned to a company with a growing contact center online and through social media channels to support our clients with buyers in America," said Robin Collins, Senior Vice President of Operations. "Our new identity helps mirror the fact that we’re an innovative and forward-looking company with a commitment to ensure the success of every client we service."
Stratus Contact solutions provides strategic customer contact solutions that range from high-touch customer care to social media strategy development and support, rich email and chat applications, interactive voice response (IVR), inbound and outbound call center services, loyalty programs and social commerce strategies. With the growing numbers of clients, employees, and partnerships, Stratus Contact Solutions will utilize its scalable, multiplatform contact center, and traditional and digital customer service knowledge to generate innovative outsourced contact center solutions.
Stratus Contact Solutions
Stratus Contact Solutions is a leader in digital back office and call center solutions. Stratus offers its clients a broad range of multi-channel contact center solutions that help service their client’s customers and support critical communications. Stratus’ contact solutions are designed to improve its client’s cost structure and provide professional, high-touch, US-based outsourced services. Stratus provides these services in the form of inbound and outbound call center services, interactive voice response (IVR), online support, loyalty program management, social media strategies and engagement, and lead generation services. For more information visit www.stratuscontactsolutions.com or follow @stratussocial on Twitter.